SAP Catering Policies

Ordering Information

• Notice of 3 business days is appreciated for all catering orders.
• We will try to accommodate last minute orders or changes as received. We appreciate the importance of your function and will do whatever it takes to exceed your expectations.

Payment Information:

SAP is moving to a PO process starting on August 4th for all catering orders. After that time, you will no longer be able to use cost center, IO, CRM, WBS options.

You will be able to use a credit card or PO for payments in Catertrax. This will include all catering orders and vouchers.

Catering orders placed in the system will be approved by the Catering Manager, then be returned and confirmed with any additional costs (rentals, florals, labor) to the client based on business needs to allow for PO requests.

Important information regarding PO process:

Cancellations

• Cancellations must be made 24 hours prior to event for no additional charge.
• Cancellations must be received during office hours, Monday-Friday between 8am-5pm.
• Orders canceled the day of the event will be assessed on a case-by-case basis, a portion of the event may be charged back to client.

Additions

• Additional labor fees may apply to events with bar service
• Additional labor fees may apply to events taking place after normal business hours
  • Labor Fee $30.00 per server/bartender per hour
• Additional fees may apply if rental equipment, linens or flowers are requested.
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